DELIVERY, PAYMENTS AND RETURNS
Payments:
Payments on our site can be made via debit or credit card and also by traditional transfer or Revolut.
Please note that our site is not offering PayPal as we don't agree with them policy and amount of charges which they putting on small businesses.
Apologies for this but we are a small family business and I hope it will not make any inconvenience for our customers.
All orders are aimed to be dispatched within 1-3 working days for in stock items.
If in stock and pre order items have been ordered together, all will then be sent together, once pre-order items has arrived .
If you don't want to wait for pre-order items please make separate order for in stack items, and then separately for pre-order items.
Delivery & Shipping:
Shipping is added to the cost of the goods purchased at the checkout.
Postage is set at a flat rate.
Parcels are send from Monday-Friday.
(Please note orders made in Friday after 10am will be more likely send Monday)
Delivery Charges:
REPUBLIC OF IRELAND- Fastway courier
ALL ORDERS OVER 60 EURO ARE FREE OF CHARGE FOR IRELAND!
🐝 Flat Rate Fastway - 6.50 euro for orders below 60 euro
🐝 Local delivery in Cork area:
- Midleton/Cobh/Castlemartyr - 3 eu (free over 40 eu)
- Cork country (up to 30km from Midleton) - 5 euro (free on orders over 40 euro)
🐝 An Post - small parcels 3 euro - this option is available ONLY for SMALL letter envelopes so things like needles, small amount of elastics, buttons etc. FABRICS WILL BE NOT SEND IN THIS OPTIONS IN ANY CIRMUSTANCES! If you will choose that for fabric you will be ask to pay full charge for courier.
🐝 Add to another parcel - this option is only for orders which are not send yet,
After you receive email with GLS/Fastway tracking number, there is no adding to another order option.
In case you will choose this option and your parcel is already shipped I will contact you and you either can cancel your order or pay for standard flat rate shipping cost.
🐝 Put on the shelf for later - this option allows you to gather few orders together to save on shipping costs! When you finish with your orders just simply let us know by email, facebook/instagram message or in notes with your last order (there is place for notes in your checkout) or choose option in delivery "shelf ready to send"
Local Pick Up Option: AVAILABLE only in Midleton co. Cork and surrounding area +/-10 km
NORTHERN IRELAND
Flat rate - 6.50 eur
Free from 60 eur
UNITED KINGDOM (ex NI)
Flat rate - 12 €
Free from 120 eur
About 5-7 working days.
REST OF EUROPE/ WORLDWIDE:
We will use GLS courier or An Post to send your parcel, but please contact with us first at ecobee.shop.ie@gmail.com to get calculation of cost to your country if it not states below.
Zone 2 - Belgium, France, Germany, Luxembourg, Netherlands - parcel up to 30 kg - 16 eur
Free over 200eur
Zone 3 - Austria, Denmark, Switzerland - parcel up to 30 kg - 18 eur
Free over 230 eur
Zone 4 - Czech Republic, Hungary, Italy, Sweden, Slovenia, Croatia, Slovakia - parcel up to 30 kg - 21 eur
Free over 250 eur
Zone 5 - Finland, Norway, Spain, Portugal (Mainland) - GLS parcel up to 30 kg - 28 eur
Free over 350 eur
Zone 6 - Bulgaria, Estonia, Lithuania, Latvia, Romania - GLS parcel up to 30 kg - 34 eur
Free over 400 eur
Please contact with us if your country is not on the list.
Goods will generally be dispatched in 1-3 working days, except pre-order stuff as they will be dispatched as they arrive to us.
We will inform you if there will be any other delays.
Please allow sufficient time when ordering.
Returns:
Returns and refunds are accepted if the fabric is damaged and only then. Clear photographic evidence of damaged fabric must be sent to ecobee.shop.ie@gmail.com or in our Instagram or Facebook account, within 24 hours of fabric being received. Failure to do so will result in non return.
If you buy something other than fabric such as buttons, zippers etc. (items which are not pre-cut for order) and you wish to return them with some reason please contact us. Time for return is 14 days from order received.
Hope everything is clear for you!
If you have any future questions please feel free to email us on eco.bee.ie@gmail.com or using our email form on our page.