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DELIVERY, PAYMENTS AND RETURNS

 Please note as parcels will be send from Tuesday-Thusday only.

Payments:

 

At our site, you can make payments using debit or credit cards, as well as through traditional bank transfers or Revolut.

Please note that we do not offer PayPal as a payment option due to our disagreement with their policies and the associated charges they impose on small businesses.

We apologize for any inconvenience this may cause, but as a small family business, we strive to provide the best service possible to our customers.

Order Dispatch:

All orders for in-stock items are typically dispatched within 1-3 working days.

If you have ordered both in-stock and pre-order items together, they will be shipped together once the pre-order items have arrived.

 

If you prefer not to wait for pre-order items, we recommend placing separate orders: one for in-stock items and another for pre-order items.

Thank you for your understanding and support. If you have any questions or need further assistance, please feel free to contact us.

 


 

Delivery & Shipping: 

Shipping costs are added to the total cost of goods purchased during checkout. Our postage is set at a flat rate for your convenience.

 

Parcels are dispatched Tuesday, Wednesday and Thursday. Please note that orders placed after 9 am are more likely to be dispatched on the next working day.

Thank you for your understanding. If you have any questions or concerns, please feel free to reach out to us.

 

Delivery Charges: 

 

 

Republic of Ireland Shipping Options:

  • Fastway Courier or GLS: Orders over 60 Euro qualify for free shipping.

  • Flat Rate Fastway: For orders below 60 Euro, shipping is 6.50 Euro.

  • Local Delivery in Cork Area:

    • Midleton/Cobh/Castlemartyr: 3 Euro (free for orders over 40 Euro)

    • Cork Country (up to 30km from Midleton): 5 Euro (free for orders over 40 Euro)

  • An Post: Small parcels can be shipped for 3 Euro, but this option is available only for small letter envelopes containing items like needles, small amounts of elastics, buttons, etc. Fabrics will not be sent via An Post under any circumstances, as their charges depend on weight. If selected for fabric orders, you will be asked to pay the full courier charge.

  • Add to Another Parcel: This option is only available for orders that have not been shipped yet. Once you receive an email with your GLS/Fastway tracking number, this option is no longer available. If chosen and your parcel has already been shipped, we will contact you to discuss options, including canceling the order, paying for standard flat-rate shipping, or holding your order for future shipment.

  • Put on the Shelf for Later: This option allows you to accumulate orders to save on shipping costs. When you're ready to have your orders shipped, simply inform us via email, Facebook/Instagram message, or in the notes section during checkout. Alternatively, choose the "shelf ready to send" option in the delivery section.

 

Local Pick Up Option: AVAILABLE only in Midleton co. Cork and surrounding area +/-10 km

 


 

 NORTHERN IRELAND 

 

Flat rate - 6.50 eur

Free from 60 eur

UNITED KINGDOM (ex NI)

Flat rate - 12 €

 

Free from 120 eur

 

About 5-7 working days.​

 

REST OF EUROPE/ WORLDWIDE:

We use GLS courier or An Post to send your parcel internationally. Please contact us at ecobee.shop.ie@gmail.com to get a calculation of the shipping cost to your country if it's not listed below.

Zone 2 - Europe:

  • Belgium, France, Germany, Luxembourg, Netherlands

  • Parcel up to 30 kg: 16 EUR

  • Free over 200 EUR

 

Zone 3 - Europe:

  • Austria, Denmark, Switzerland

  • Parcel up to 30 kg: 18 EUR

  • Free over 230 EUR

 

Zone 4 - Europe:

  • Czech Republic, Hungary, Italy, Sweden, Slovenia, Croatia, Slovakia

  • Parcel up to 30 kg: 21 EUR

  • Free over 250 EUR

 

Zone 5 - Europe:

  • Finland, Norway, Spain, Portugal (Mainland)

  • GLS parcel up to 30 kg: 28 EUR

  • Free over 350 EUR

 

Zone 6 - Europe:

  • Bulgaria, Estonia, Lithuania, Latvia, Romania

  • GLS parcel up to 30 kg: 34 EUR

  • Free over 400 EUR

 

Zone 7 - USA:

  • An Post (tracked) charges by weight, so shipping will be billed separately

    • Up to 2 kg: 30 EUR

    • Up to 3 kg: 40 EUR

    • Up to 4 kg: 50 EUR

Please contact with us if your country is not on the list.

Goods will typically be dispatched within 1-3 working days, except for pre-order items, which will be dispatched as they arrive to us.

 

We will promptly notify you of any other delays that may occur.

 

Please ensure to allow sufficient time when placing your order.

 

Thank you for your understanding. Should you have any questions or concerns, feel free to reach out to us.

Returns:

 

Returns and refunds are accepted only if the fabric is damaged. Clear photographic evidence of the damaged fabric must be sent to ecobee.shop.ie@gmail.com or via our Instagram or Facebook account within 24 hours of receiving the fabric. Failure to do so will result in non-return.

For items other than fabric, such as buttons, zippers, etc. (items not pre-cut for order), if you wish to return them for any reason, please contact us. The return period is 14 days from the date of receiving the order.

We hope this clarifies our policy for you!

 

Should you have any questions or concerns, please don't hesitate to reach out to us.

Thank you for your understanding and cooperation.

 

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