DELIVERY, PAYMENTS AND RETURNS
Payments on our site can be made via debit or credit card and also by traditional transfer or Revolut.
Please note that our site is not offering PayPal as we don't agree with them policy and amount of charges which they putting on small businesses.
Apologies for this but we are a small family business and I hope it will not make any inconvenience for our customers.
All orders are aimed to be dispatched within 1-3 working days for in stock items.
If in stock and pre order items have been ordered together, all will then be sent together, once pre-order items has arrived .
If you don't want to wait for pre-order items please make separate order for in stack items, and then separately for pre-order items.
Delivery & Shipping:
Shipping is added to the cost of the goods purchased at the checkout.
Postage is set at a flat rate. This is subject to change.
Parcels are send from Monday-Friday.
(Please note orders made in Friday after 10am will be more likely send Monday)
REPUBLIC OF IRELAND
At the moment we are sending to Republic of Ireland by GLS courier or Fastway courier.
ALL ORDERS OVER 60 EURO ARE FREE OF CHARGE FOR IRELAND!
🐝 Flat Rate Courier - 6.50 euro for orders below 60 euro
GLS - about 4 days for delivery at the moment
Fastway - usually next day delivery or day after
🐝 Local delivery in Cork area:
- Midleton/Cobh/Castlemartyr - FREE
- Cork country (up to 30km from Midleton) - 5 euro (free on orders over 40 euro) - they will be most likely delivered by Fastway or our private courier depends of how many parcels we have
🐝 An Post - small parcels 3 euro - this option is available ONLY for SMALL letter envelopes so things like needles, small amount of elastics, buttons etc. FABRICS WILL BE NOT SEND IN THIS OPTIONS IN ANY CIRMUSTANCES! If you will choose that for fabric you will be ask to pay full charge for courier.
As AnPost rates are very high for parcels with insurance we decided fabrics and other goods will be send by AnPost only on request and on your behalf, as we don't want to take responsibility for lost parcels. We're sorry for that inconvenience.
We understand that some of you may prefer to use An Post to receive your orders, and we would like to make this option available to you. But as we need to weigh all parcels before we send them out, we decided it will be option only for special request or if we are unable to send your parcel by courier.
Add to another parcel - this option is only for orders which are not send yet, so if you're not sure please ask :)
After you receive email with GLS/Fastway tracking number, there is no adding to another order option.
In case you will choose this option and your parcel is already shipped I will contact you and you either can cancel your order or pay for standard flat rate shipping cost.
Put on the shelf for later - this option allows you to gather few orders together to save on shipping costs! When you finish with your orders just simply let us know by email, facebook/instagram message or in notes with your last order (there is place for notes in your checkout)
Local Pick Up Option: AVAILABLE only in Midleton co. Cork and surrounding area +/-10 km
Flat rate courier for orders below 60 EURO- 6.50 EURO
ALL ORDERS OVER 60 EURO ARE FREE OF CHARGE FOR NORTHERN IRELAND!
UNITED KINGDOM (ex NI)
Flat rate - 12 €
We using An post or GLS - whichever suits better for your parcel weight. Time frame is usually same - aprox. 7 working days.
ALL ORDERS OVER 120 € ARE FREE OF CHARGE FOR UK!
"No extra fees on orders of £135 or less
If your order costs £135 or less when you buy online, you shouldn’t have to face any additional fees on top of the order price. Any VAT charges at this point should be clearly listed on the receipt or invoice and in the UK, the current VAT rate is 20%.
The only extra cost at this point is likely to be postage and packaging if this is applicable.
Since the UK is no longer part of the EU’s VAT regime, the new rules require EU sellers to register with HMRC to account for VAT in order to sell to the UK. This is why some smaller online retailers paused selling to UK based customers as it would mean accepting extra costs."*
PLEASE NOTE THERE CAN BE SOME DELAYS IN UK BOARDERS DUE TO CUSTOMS CLEARANCE WHICH I HAVE NO POWER TO SPEED UP, SO PLEASE TAKE SUFICIANT TIME FOR YOUR PARCEL TO BE DELIVERED. I MAKE EVERYTHING WHICH IS POSSIBLE TO GET YOUR PARCEL TO YOU FAST AND SMOOTH SO ALL DOCUMENTS ARE INCLUDED WITH YOUR PARCEL.
REST OF EUROPE/ WORLDWIDE:
We will use GLS courier or An Post to send your parcel, but please contact with us first at email@example.com to get calculation of cost to your country if it not states below.
Zone 2 - Belgium, France, Germany, Luxembourg, Netherlands - parcel up to 5 kg - 16 eur
Free over 200eur
Zone 3 - Austria, Denmark, Switzerlans - parcel up to 5kg - 18 eur
Free over 230 eur
Zone 4 - Czech Republic, Hungary, Italy, Sweden, Slovenia, Croatia, Slovakia - parcel up to 5kg - 21 eur
Free over 250 eur
Zone 5 - Finland, Norway, Spain, Portugal (Mainland) - GLS parcel up to 5 kg - 28 eur
Free over 350 eur
Please contact with us if your country is not on the list or to check how much approx. your parcel will weight before order!
Goods will generally be dispatched in 1-3 working days, except pre-order stuff as they will be dispatched as they arrive to us.
We will inform you if there will be any other delays.
Please allow sufficient time when ordering.
Returns and refunds are accepted if the fabric is damaged and only then. Clear photographic evidence of damaged fabric must be sent to firstname.lastname@example.org or in our Instagram or Facebook account, within 24 hours of fabric being received. Failure to do so will result in non return.
If you buy something other than fabric such as buttons, zippers etc. (items which are not pre-cut for order) and you wish to return them with some reason please contact us. Time for return is 14 days from order received.
Hope everything is clear for you!