DELIVERY, PAYMENTS AND RETURNS

 

Payments:

 

Payments on our site can be made via debit or credit card and also by traditional transfer or Revolut.

​Please note that our site is not offering PayPal as we don't agree with them policy and amount of charges which they putting on small businesses.

Apologies for this but we are a small family business starting out and I hope it will not make any inconvenience for our customers.

 

 

All orders are aimed to be dispatched within 2-7 working days (although this is subject to change) for in stock items. 

 

If in stock and pre order items have been ordered together, all will then be sent together once pre-order has arrived .

 

If you don't want to wait for pre-order items please make separate order for in stack items, and then separately for pre-order items.

 


 

Delivery & Shipping: 

Shipping is added to the cost of the goods purchased at the checkout.

 

Postage is set at a flat rate. This is subject to change. 



 

Delivery Charges: 

 

 

REPUBLIC OF IRELAND

At the moment we are sending to Republic of Ireland by GLS courier.

 

ALL ORDERS OVER 75 EURO ARE FREE OF CHARGE FOR IRELAND!

🐝 Flat Rate Courier - 6,5 euro for orders below 60 euro.

🐝 An Post - small parcels 3.5 euro - this option is available ONLY for SMALL letter envelopes so things like needles, small amount of elastics, buttons etc. FABRICS WILL BE NOT SEND IN THIS OPTIONS IN ANY CIRMUSTANCES! If you will choose that for fabric you will be ask to pay full charge for GLS.

As AnPost rates are very high for parcels with insurance we decided fabrics and other goods will be send by AnPost only on request and on your behalf, as we don't want to take responsibility for lost parcels. We're sorry for that inconvenience.

We understand that some of you may prefer to use An Post to receive your orders, and we would like to make this option available to you. But as we need to weigh all parcels before we send them out, we decided it will be option only for special request or if we are unable to send your parcel by courier.

​​​

Add to another parcel - this option is only for orders which are made on the same day or the day after until 10am ONLY if they are not shipped yet.

 

After you receive email with GLS tracking number, there is no adding to another order option.

In case you will choose this option and your parcel is already shipped I will contact you and you either can cancel your order or pay for standard flat rate shipping cost.


 

 NORTHERN IRELAND 

 

Flat rate courier for orders below 60 EURO- 6,5 EURO

ALL ORDERS OVER 60 EURO ARE FREE OF CHARGE FOR NORTHERN IRELAND!

UNITED KINGDOM (ex NI)  - parcels are send by An Post (can be delays up to 8 weeks)

Flat rate AnPost 12 € (under order 100€  - max 2kg) if it goes over 2kg you might be ask for extra payment

 

Free over 100 €

You need EORI number if you want to recive goods from us, as without it we won't be able to ship your order.

PLEASE NOTE THERE IS SOME DELAYS IN UK BOARDERS DUE TO CUSTOMS CLEAR WHICH I HAVE NO POWER TO SPEED UP, SO PLEASE TAKE SUFICIANT TIME FOR YOUR PARCEL TO BE DELIVERED AS IT COULD TAKE EVEN UP TO 6 WEEKS (THIS MIGHT CHANGE FOR FASTER OR LONGER TIME). ANY REFUNDS BECAUSE OF THAT WILL BE NOT ISSUED UNTIL PARCELS WILL BE DELIVERED TO YOU OR BACK TO ME.

Local Pick Up Option: AVAILABLE only in Midleton co. Cork and surrounding area +/-10 km

 

REST OF EUROPE/ WORLDWIDE:

We will use An Post or courier to send your parcel but please contact with us first at ecobee.shop.ie@gmail.com to get calculation of cost to your country if it not states below.

 

An Post with no insurance if lost up to 2 kg is 14.50 eur

An Post with insurance (150 eur) up to 2 kg is 21,5 eur

Germany, France, Belgium, Luxembourg, Netherlands - GLS - 18 eu up to 20 kg - Free over 200€

Austria, Denmark, Switzerland - 20 eu up to 20 kg - Free over 200 eu - Free over 300 eu